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DramatiCat Terms and Conditions

Last updated: 31/05/2025

1. Introduction

Welcome to DramatiCat. These Terms and Conditions govern your use of our online store located at dramaticat.shop and define the terms under which we sell our products.

By accessing our site and making a purchase, you accept these terms and conditions in their entirety. If you do not agree with these terms, we ask that you do not use this site.

2. Products and Prices

2.1. Products

DramatiCat primarily offers t-shirts with exclusive and personalized designs. All product images are illustrative and represent the actual item as faithfully as possible.

2.2. Prices

All prices shown on the site include applicable taxes according to your location. We reserve the right to modify prices at any time, but changes will not affect orders that have already been confirmed.

3. Purchase Process

3.1. Orders

When placing an order at DramatiCat:

  • You confirm that all information provided is accurate and complete.
  • You commit to paying the total price indicated, including shipping costs when applicable.

3.2. Confirmation

An order is considered accepted only when you receive an email confirmation from us.

3.3. Payment

We accept payments through Stripe (credit and debit cards). We do not store credit card information on our servers. All payments are securely processed by Stripe.

4. Shipping and Delivery

4.1. Coverage Area

We ship to the following countries: United States, Canada, Mexico, United Kingdom, France, Germany, Spain, Italy, Brazil, Argentina, Chile, Colombia, and Peru. Shipments are made through recognized carriers such as DHL, UPS, FedEx, and Estafeta.

4.2. Delivery Times

  • Orders are processed and shipped within 1-2 business days.
  • Estimated delivery time varies by destination: • Mexico: 2-4 business days • United States and Canada: 3-7 business days • Europe: 5-10 business days • South America: 7-14 business days
  • These timeframes are estimates and may be affected by unforeseen circumstances, customs processes, or holidays.

5. Exchange and Return Policies

5.1. Returns

Returns are not accepted, except in the following cases:

  • You received a different product than you ordered.
  • The product arrived damaged or defective.

5.2. Procedure

If you need to make an exchange for any of the above reasons:

  • You must contact us within 7 calendar days after receiving the product.
  • The product must be in its original packaging, without signs of use and with all its tags.
  • You must provide photos of the product and packaging.

6. User Account

6.1. Registration

You can buy without needing to register, but to access your order details and tracking, you will need to create an account.

6.2. Responsibility

You are responsible for maintaining the confidentiality of your account and all activities that occur under your account.

7. Discounts and Promotions

7.1. Validity

All promotions and discounts have a specific validity period.

7.2. Restrictions

  • Discounts may have special conditions (minimum quantity, specific products, etc.).
  • Promotions are not cumulative with other discounts, unless otherwise indicated.
  • Coupons may be limited to certain users or by time.

8. Intellectual Property

All site content (texts, graphics, logos, icons, images, audio files, digital downloads, etc.) are property of DramatiCat and are protected by national and international intellectual property laws.

9. Limitation of Liability

DramatiCat will not be responsible for indirect, incidental, special or consequential damages resulting from the use or inability to use our products or services.

10. Changes to Terms and Conditions

We reserve the right to modify these terms at any time. Changes will take effect immediately after publication on the website. It is your responsibility to periodically review these terms to be informed of any changes.

11. Applicable Law

These terms and conditions are governed by the laws of Mexico. Any dispute related to these terms will be resolved in the competent courts of Mexico.

12. Contact

For any questions related to these terms and conditions, contact us: